The products displayed on this Website are not shown to actual size nor are their images binding as to colour and detail. Some products may appear larger or smaller than actual size. If the product you receive is materially different from the product details specified you will be entitled to reject it without penalty.

All products are subject to availability. In the unlikely event of a change in the specification or quality of the goods ordered we will offer you a substitute item of the same or better quality for the same price, which you shall be entitled to reject by returning the item within 7 days from the date of delivery.

Prices stated on the Website include VAT for the item(s) and, unless otherwise stated up to a minimum order value, delivery charges. All products must be paid for in full before being dispatched. Prices shown may vary due to factors outside our control, or if there is a delay between the time of the order and you receiving your Order Confirmation. In these circumstances you will be entitled to cancel your order if the price increase is not acceptable to you.

The information on the Website may contain technical inaccuracies or typographical errors beyond our control, and may be changed or updated without notice. We may also make improvements and/or changes to the Website at any time without notice.

Any information we receive from you will be dealt with in accordance with our Privacy Policy. Certain links in this Website connect to other websites maintained by third parties over whom we have no control. We make no representations as to the accuracy or any other aspect of information contained in other websites.

Order Acceptance and Payment

Before your order can be accepted, we must receive in cleared funds, or confirmation of authorisation of payment (where a credit card is used) the purchase price specified in full (without any deduction). Once payment has been received by us we will confirm that your order has been accepted by sending an Order Confirmation to you at the e-mail address you provide. When we send you this Order Confirmation a legally binding contract exists between us.

Our Right to Cancel

We reserve the right to cancel your order if, after receiving your order and before we send you your Order Confirmation, we become aware of a pricing error in respect of the product you have ordered. We also reserve the right to withdraw the product from sale and inform you accordingly. If we do cancel your order we will notify you by e-mail and will offer an alternative replacement product or refund to you any amounts paid to us as soon as possible and in any event within 30 days of your order. We shall not be liable to you for any loss, damage, costs expenses or claims that you may incur, for orders cancelled by us before we send your Order Confirmation. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

Intellectual Property

The entire content of this Website, including all copyright, trademarks and other intellectual property rights it contains, is the sole property of Pets-u-Love. You are permitted to copy, transmit and to use such material only for the purpose of ordering products from the Website, but you not are entitled to copy, reproduce, transmit, display in public, create derivative works from or otherwise commercially exploit such material. All intellectual property rights in the products (subject to the rights of any third party) belong to Pets-u-Love.

You warrant that all Customer Material provided to us will not be defamatory or infringe the copyright or other rights of any third party, and you shall indemnify Pets-u-Love against any loss, damages, costs, expenses or other claims arising out of any such infringement.