Delivery

All our prices include VAT at the current rate. Delivery and handling charges are as follows (mainland England and Wales only):

Under £50 = £3.95

Between £50 - £100 = £5.95

Over £100 = £9.95

Allow up to 10 days for delivery. Despatch of larger furniture products can take between 2-3 weeks. We reserve our rights to alter prices without further notice.

Unless specified otherwise, delivery will be made to the address specified in the Order Confirmation.

Returns Policy

If you exercise your right to cancel or return the product(s) in accordance with our terms, we advise you to first contact us with details. You will need to secure the product(s) and all of the original packing materials and packing slip, in a plainly wrapped cardboard box (these will be available from your post office). Clearly print your name and address on the outside of the package in the Sender’s Details area and mail the package to:

Pets-u-Love, 31 Draycote Close, Solihull, West Midlands B92 9PT.

For your own protection, we advise you to insure the package for the full amount of the invoice plus postal or shipping charges. Pets-u-Love shall not be responsible for items lost or damaged whilst in transit.

Conditions of Return

You will remain liable for the cost incurred in returning products to us and we shall not be obliged to accept any product returned if such costs have not been paid in full. Each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to your negligence will not be accepted for refund. Subject to the foregoing conditions we will refund the full cost of the item. Refunds will be made in the same form as the original purchase. Returns take approximately five business days to process upon receipt of the item.

Warranties and Refunds

Subject to the following provisions we warrant that the products will be of satisfactory quality.
We shall be under no liability to the customer for any loss, damage, costs, expenses or other claims in respect of: (a) any defect arising from wilful damage, negligence, failure to follow instructions for the use of the products (whether oral or in writing); (b) misuse or alteration of the products without our approval. In the event that you are dissatisfied with your order, the products delivered to you are incomplete or you have received incorrect products, we shall have no liability to you unless you notify us of the problem as soon as is reasonably possible. In the event that our warranty has been breached, we may offer you an alternate product free of charge within 60 days of notification, provided that that the original product is returned to us in accordance with our Returns Policy. We will arrange with you for the products to be returned to us and refund the purchase price.